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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
We request that all orders are placed through online ordering system, three (3) business days prior to your delivery date and time. Specialty items may require additional notice, please give us a call to discuss. Every effort will be made to accommodate any orders placed after the deadline but is not guaranteed to be fulfilled. For orders over 100 people please provide minimum seven (7) business days notice.
Every effort is made to exceed our clients’ expectations, your order will be delivered as close to the time requested, however, should we need to adjust this time due to unforeseen circumstances a representative will call to let you know in a timely manner.
We are currently requesting a 10-person minimum on most orders, or a minimum spend of$100 prior to applicable taxes inside the Dal Student Union building or $200 outside the building. Orders that do not meet the minimum spend will be subject to a $20 delivery fee inside and $50 delivery fee outside the Dal Student Union building. Catering ordered before 7am and after 7pm will also be subject to a $50 service charge. Weekend and holiday deliveries must meet a minimum spend of $200 prior to applicable taxes inside the Dal Student Union building or $300 outside the building or subject to $20 delivery fee inside and $50 outside the Dal Student Union building.
Cancellations must be received in a timely manner; we understand that things happen and sometimes are out of your control. However, a minimum of 24 hours’ notice must begiven to avoid an associated charge. For functions over 100 people cancellation must be received within 3 business days.
All items are priced per person, except where indicated, and are based on a minimum of 10 orders per most menu item when indicated. Multiple options and/or flavours can be chosen only when indicated. Vegetarian and/or vegan options are available upon request. If your event is less than 10 people or $200, we do have catering vouchers available and would be thrilled to accommodate your group in our dining areas. Please contact our catering department for more details.
Your safety is our first concern. Our company policy is to ensure safe food handling practices therefore, food remaining after your event cannot be packaged or boxed to take home. Please contact us for further details.
Our team is prepared to assist you with all of your event needs. Should you require a custom menu please contact us to discuss details. We will also assist with various types of dietary requirements should your guest require; however, we cannot guarantee that our food will be 100% free of common allergens.
Table linens are provided for all food display stations. Guest table linens are provided if banquet/conference meals and breaks are ordered, and the minimum spend has been reached. Additional linen charges may apply should minimum spend be below determined guideline for inclusion and will be at an extra cost of $10.00 per tablecloth. China service is at no extra cost if catering is inside the Dalhousie Student Union. If catering is ordered for delivery in other buildings they will be served with paper service. Should china service be required a charge of $2.00 per person will apply. Should additional service personnel be required a cost of $20 per hour per server with a three (3) hour minimum will be applied.
Confirmation and guarantee of the number of guests for larger events will be required five (5) business days in advance of the event. In most cases we will prepare for 5% above guaranteed numbers and will charge for the guarantee or the actual number of guests, whichever is higher.
Prices do not include applicable taxes or 15% gratuity. Gratuity will be applied automatically the order, please wait for the final invoice before sending for payment. Please know that any gratuities will be given to the staff who serviced your function.
Invoicing will be done on a weekly basis and sent out after your event via email. Payment is due within ten (10) business days of receiving. External clients can apply a credit card to their catertrax account for payment usage. Deposits or payment may be requested prior to the event.
Missing equipment from the catering site, not available for us at the time of clean up, will result in replacement costs added to your function bill. Items taken to a new location that require pick up will be charged a $25.00 pickup fee, or the items can be returned to the Chartwells Office at the Dal Student Union building.
